Amazon Package Says Delivered But Not Received (What To Do)
If your Amazon package says delivered but is not here or missing, it usually means one of a few things. In most cases, the package is either delayed, left in a hidden location, delivered to the wrong address, or marked delivered early.
This is a common issue with Amazon deliveries and is usually resolved quickly if you follow the right steps.
What To Do Next
Step 1: Check around your property
Amazon drivers often leave packages in hidden or safe locations. Check near doors, behind objects, in your mailbox, or with neighbors.
Step 2: Wait 24–48 hours
Amazon sometimes marks packages as delivered before they actually arrive. Many customers report packages showing up within a day.
Step 3: Check your Amazon order details
Look for delivery notes, photos, or confirmation details in your Amazon account.
Step 4: Contact Amazon support
Go to your order and select “Problem with order” to report the issue.
Step 5: Request a replacement or refund
Amazon typically offers a replacement or refund quickly if the package cannot be located.
What Not To Do
- Don’t assume the package was stolen immediately
- Don’t reorder right away
- Don’t skip checking delivery photos or notes
Common Questions
Why does Amazon say delivered when it’s not here?
Sometimes packages are marked delivered early or placed in hidden locations.
How long should I wait for an Amazon package marked delivered?
It’s best to wait at least 24–48 hours before taking further action.
Will Amazon refund a missing package?
In most cases, Amazon will issue a replacement or refund if the package is not found.